When addressing the issue
of all capitals in online
forms, it is important to
know that the rules are
not universal. Some online
forms may ask specifically
for responses in all
capitals, for reasons that
will be discussed later. In
general, however, the
practice of using all
capitals in online
communications is
discouraged for both
technical and social
reasons, such as
readability and the
perceptions of the
recipient. Certain online
forms may also be case-
sensitive, which means
any capitals typed during
the creation of a
password or email address
must remain capitals later.