True story from a
Novell NetWire SysOp:

Caller: "Hello, is this
Tech Support?"
Tech: "Yes, it is. How
may I help you?"
Caller: "The cup holder
on my PC is broken and
I am within my
warranty period. How
do I go about getting
that fixed?"
Tech: "I'm sorry, but did
you say a cup holder?"
Caller: "Yes, it's
attached to the front
of my computer."
Tech: "Please excuse
me if I seem a bit
stumped, It's because
I am. Did you receive
this as part of a
promotional, at a trade
show? How did you get
this cup holder? Does it
have any trademark on
it?"
Caller: "It came with my
computer, I don't know
anything about a
promotional. It just has
'4X' on it."
At this point the Tech
Rep had to mute the
caller, because he
couldn't stand it.
The caller had been
using the load drawer
of the CD-ROM drive as
a cup holder, and
snapped it off the drive!
.lol.